Want to connect with one of the world's largest publicly traded energy companies? Whether you have a question about their products, services, investments, or career opportunities, finding the right contact method for ExxonMobil USA can sometimes feel like navigating a maze. But don't worry, we're here to guide you step-by-step through the process, ensuring your message reaches the appropriate department efficiently.
Step 1: Identify Your Inquiry Type – This is crucial!
Before you even think about dialing a number or typing an email, take a moment to precisely define what your inquiry is about. Are you:
A retail customer with a question about an Exxon or Mobil gas station?
An investor seeking information on stocks and dividends?
A business looking for commercial lubricants or fuels?
A job seeker interested in career opportunities?
A member of the media with a press inquiry?
A landowner with questions about pipelines or right-of-way?
Something else entirely?
Knowing the specific nature of your query will save you significant time and frustration, as ExxonMobil has various departments and dedicated contact channels for different types of inquiries.
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Step 2: Navigate the ExxonMobil USA Website
The official ExxonMobil website is often the most comprehensive starting point for contact information.
Tip: Reread key phrases to strengthen memory.
Sub-heading: The General "Contact Us" Page
Begin by visiting the main ExxonMobil website (exxonmobil.com).
Look for a "Contact Us" link, typically found in the header or footer of the page. This general contact page will often provide a starting point with various categories.
Sub-heading: Specific Product/Service Pages
If your query relates to a specific product or service (e.g., Exxon Mobil Rewards+, ExxonMobil Fleet Cards, aviation lubricants), navigate directly to that section of the website. These dedicated pages often have their own "Contact Us" or "Support" links with highly specific contact details. For instance, for Exxon Mobil Rewards+ program questions, you'd look on the rewards program's specific contact page.
Step 3: Direct Contact Methods
Once you've narrowed down your inquiry, you can utilize the most appropriate direct contact method.
Tip: Patience makes reading smoother.
Sub-heading: Telephone – For Immediate Assistance
For many inquiries, especially customer service or specific program questions, a phone call is often the most efficient way to get a quick response.
General Customer Service (Exxon and Mobil): For general questions about products, programs, and customer service, you can typically call 1-800-243-9966.
Exxon Mobil Rewards+ Program: If your query is specifically about the Exxon Mobil Rewards+ program or a replacement card, dial 1-888-REWARD+ (1-888-739-2730). Customer service for this program is usually available Monday-Friday, 9 AM-7 PM EST.
Exxon Mobil Fleet Cards: For questions related to Exxon Mobil Fleet Cards, call 1-800-627-3427.
ExxonMobil Store (Merchandise): For questions regarding orders or products from the ExxonMobil Store, you can reach them at 1-866-810-7995 or 1-425-485-8106 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST).
Shareholder Services (Computershare): If you are an investor with questions about ExxonMobil stock, dividends, or lost certificates, the transfer agent Computershare can be reached at 1-800-252-1800 (within the U.S. and Canada) or 1-781-575-2058 (outside the U.S. and Canada).
Owner Relations (Royalty Payments, Ownership Transfer, etc.): For inquiries related to owner relations, such as royalty payments or ownership transfers, call 1-800-469-6468.
Media Inquiries (Pipeline Company): For media inquiries related to the ExxonMobil Pipeline Company, the number is 737-272-1452. For general emergency situations related to pipelines, always call 911 first, then 1-800-537-5200.
Sub-heading: Email – For Detailed or Non-Urgent Inquiries
While general email addresses for customer service aren't always prominently displayed for direct general inquiries due to spam concerns, specific departments often have dedicated email contacts.
Shareholder Relations: For investor-related email inquiries, you can often find a dedicated email address like shareholderrelations@exxonmobil.com.
Owner Relations: For owner-related inquiries via email, try exxonmobil.ownerinquiries@exxonmobil.com.
Joint Interest Inquiries: For joint interest questions, you might use NAPCOPSJI@exxonmobil.com.
XTO Inquiries: For specific inquiries related to XTO Energy, use revenue_inquiry@exxonmobil.com.
ExxonMobil Pipeline Company (General Inquiries): For general questions about their pipelines, you can email public.awareness@exxonmobil.com.
Careers/HR Benefits: For HR and benefits-related questions, you might find emails like hr.health.welfare@exxonmobil.com (for benefits) or employmentverification@exxonmobil.com (for employment verification).
Website Forms: Many sections of the ExxonMobil website, especially for commercial products or specific service lines (like aviation lubricants), will have dedicated online contact forms that allow you to submit your inquiry via email. These forms are often the best way to send an email as they ensure your message is routed correctly.
QuickTip: Pause after each section to reflect.
Sub-heading: Postal Mail – For Formal Correspondence
For official documents, formal complaints, or inquiries that require a physical record, postal mail remains an option.
Corporate Headquarters: The corporate office address for ExxonMobil in the USA is:
ExxonMobil Product Solutions Company
22777 Springwoods Village Parkway
Spring, Texas 77389-1425, USA
Note: Another address sometimes listed for principal executive offices is 5959 Las Colinas Boulevard, Irving, Texas 75039-2298, which is also a significant location for ExxonMobil operations.
Shareholder Services (Computershare): For mailing related to shareholder services, use:
ExxonMobil Shareholder Services
c/o Computershare
P.O. Box 43006
Providence, RI 02940-3006
ExxonMobil Store (Merchandise Returns/Mail):
ExxonMobil Store
C/O BDA L.L.C.
PO Box 31001-2214
Pasadena, California 91110-2214
Step 4: Social Media – For General Inquiries or Public Engagement
ExxonMobil maintains an active presence on various social media platforms. While not ideal for urgent or highly specific personal account issues, they can be useful for general questions, news updates, or public engagement.
Twitter (X): @ExxonMobil
LinkedIn: ExxonMobil (for professional and career-related inquiries, industry news)
Facebook: ExxonMobil (for general news, community engagement, and occasional customer service)
YouTube: ExxonMobil (for videos, corporate messages, and sometimes comments)
It's important to remember that social media channels are often managed by communications teams and may not be equipped to handle detailed customer service or highly sensitive issues. For those, always revert to phone or email.
Tip: Don’t skim — absorb.
Step 5: Employee-Specific Contacts (If Applicable)
If you are a current or former employee, or if your inquiry is related to employment verification or benefits, there are dedicated channels:
ExxonMobil Benefits Service Center: For benefits information, call 833-776-9966 (8 AM – 4 PM CST, Monday through Friday). Their portal is
digital.alight.com/exxonmobil Employment Verification: You can often email employmentverification@exxonmobil.com.
Pension Inquiries: For pension-related questions, email hrpensionservices@exxonmobil.com.
By following these steps and identifying the precise nature of your need, you'll be able to connect with ExxonMobil USA effectively and efficiently.
Frequently Asked Questions (FAQs)
Here are 10 related FAQ questions, starting with "How to," along with their quick answers:
How to contact ExxonMobil for general customer service?
Call 1-800-243-9966 for general inquiries regarding products, programs, and customer service.
How to contact ExxonMobil regarding my stock or investments?
For shareholder services, contact Computershare at 1-800-252-1800 (U.S./Canada) or 1-781-575-2058 (outside U.S./Canada), or email shareholderrelations@exxonmobil.com.
How to reach ExxonMobil for questions about the Rewards+ program?
Call 1-888-REWARD+ (1-888-739-2730) to speak with their customer service team for the Exxon Mobil Rewards+ program.
How to contact ExxonMobil for fleet card inquiries?
Call 1-800-627-3427 for assistance with Exxon Mobil Fleet Cards.
How to find ExxonMobil's corporate mailing address in the USA?
The corporate mailing address is 22777 Springwoods Village Parkway, Spring, Texas 77389-1425, USA.
How to contact ExxonMobil for media inquiries?
For media inquiries related to the ExxonMobil Pipeline Company, you can call 737-272-1452. For broader corporate media inquiries, check their Newsroom section online for specific press contacts.
How to email ExxonMobil about my owner relations or royalty payments?
You can email exxonmobil.ownerinquiries@exxonmobil.com for owner relations questions, including royalty payments and ownership transfers.
How to inquire about job opportunities or careers at ExxonMobil?
Visit the "Careers" section on the official ExxonMobil website (
corporate.exxonmobil.com/careers
How to contact ExxonMobil for employment verification?
For employment verification, you can typically email employmentverification@exxonmobil.com.
How to connect with ExxonMobil on social media?
You can find ExxonMobil on Twitter (@ExxonMobil), LinkedIn (ExxonMobil), and Facebook (ExxonMobil) for general updates and engagement.
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